Chamber 92
Give legal shelter to your call center — register it the right way. End-to-end company incorporation, PSEB registration, PTA/VoIP licensing, FBR tax registration and complete legal compliance advisory for IT & BPO companies.
📋 Click on a Topic to Jump to Details
📖 Call Centers in Pakistan — A Regulated, High-Growth Industry
A call center is a centralized office or facility where customer service representatives handle inbound and outbound telephone calls for businesses. Call centers commonly provide customer support, telemarketing, technical support, helpdesk services, sales and lead generation.
In Pakistan, call centers operate under the regulatory framework of the Pakistan Software Export Board (PSEB) and the Ministry of Information Technology & Telecommunication (MoITT), along with other relevant authorities. Proper registration is not optional — it is the legal shelter that protects your business, your data and your foreign clients.
🏛️ 01 — Regulatory Framework
Call center registration and compliance in Pakistan generally involve the following departments.
| Department | Role |
|---|---|
| PSEB – Pakistan Software Export Board | IT/ITeS and call center registration |
| SECP – Securities & Exchange Commission of Pakistan | Company registration |
| FBR – Federal Board of Revenue | NTN and sales tax registration |
| PTA – Pakistan Telecommunication Authority | Telecom / VoIP licensing |
| BOI – Board of Investment | Foreign investment facilitation |
| MoITT – Ministry of IT & Telecom | Policy regulation |
Relevant Forums & Associations
- P@SHA – Pakistan Software Houses Association
- BPO Association of Pakistan
- ICT Export Promotion Forum
🔄 02 — Step-by-Step Registration Procedure
A clear, sequential roadmap — from incorporation to a fully licensed, compliant call center.
01. Business Registration
Register your business with the Securities and Exchange Commission of Pakistan (SECP) as one of the following:
- Private Limited Company — recommended
- Single Member Company (SMC)
- Partnership
- Sole Proprietorship
02. Obtain NTN & Sales Tax Registration
Apply for a National Tax Number (NTN) from the Federal Board of Revenue (FBR), and register for Sales Tax if applicable.
03. Register with PSEB
Submit an application to the Pakistan Software Export Board (PSEB) for IT/ITeS Call Center Registration, with supporting documents.
04. Obtain a License from PTA
Apply for a Telecom License / VoIP License from the Pakistan Telecommunication Authority (PTA) if using Voice over IP services.
05. Register with BOI (Optional)
Foreign investors may require additional approvals from the Board of Investment (BOI).
06. Bank Account & Initial Capital
Open a corporate bank account and arrange initial capital according to the size and nature of the business.
🎯 03 — Purpose of Call Centers in Pakistan
👥 Employment Generation
Creating meaningful employment, especially youth employment in the BPO sector.
💱 Foreign Exchange Earnings
Bringing in valuable foreign exchange through international clients and export of services.
🏢 Business Process Outsourcing
Delivering professional BPO services to local and international businesses.
📈 Growth of IT & Telecom
Contributing to the sustained growth of Pakistan’s IT and telecom sector.
⭐ 04 — Benefits of Registering a Call Center in Pakistan
📄 05 — Documents Required for Registration
We prepare, review and file every document on your behalf.
👥 06 — Who Can Register a Call Center?
🇵🇰 Pakistani Nationals
Individuals or companies seeking to establish a registered call center in Pakistan.
🌍 Foreign Investors
100% ownership allowed, with facilitation and compliance support throughout.
💻 Freelancers
Professionals expanding into full-scale BPO services and structured operations.
🏛️ Existing IT Companies
Firms diversifying into call center and BPO service lines.
⏰ 07 — Estimated Time Span for Registration
Indicative timelines, subject to authority processing and completeness of documents.
| Step | Estimated Time |
|---|---|
| SECP Registration | 7 – 10 Days |
| NTN & Tax Registration | 3 – 5 Days |
| PSEB Registration | 10 – 15 Days |
| PTA License, if required | 15 – 30 Days |
| Total Estimated Time | 1 – 2 Months |
📜 08 — Registration Certificate
After approval, PSEB issues a Call Center Registration Certificate. It is generally valid for 1 – 5 years, renewable subject to compliance.
💰 09 — Dues & Fee Structure
Approximate government fee structure.
| Fee Type | Approximate Amount (PKR) |
|---|---|
| SECP Registration Fee | 20,000 – 30,000 |
| PSEB Registration Fee | 20,000 |
| PTA License Fee (VoIP) | 50,000 – 500,000 (only Govt Fee) |
| Annual Renewal Fee (PSEB) | 20,000 |
⚖️ 10 — Complete Legal Services for Call Center Registration
If you are planning to register a call center in Pakistan, our legal team provides end-to-end company registration, licensing and compliance services to ensure a smooth and hassle-free process.
🏛️ SECP Company Registration
- Private Limited Company
- Single Member Company (SMC)
- Partnership Registration
📜 PSEB Registration
- IT/ITeS Call Center Certification
- Tax Exemption Processing, where applicable
🧾 FBR Tax & NTN Registration
- National Tax Number (NTN)
- Sales Tax Registration
📡 PTA Licensing – VoIP & Telecom
- Legal VoIP Licensing for Call Centers
- Compliance with PTA Regulations
🏦 Bank Account Opening Assistance
- Corporate Bank Account Setup
🌐 BOI & Foreign Investment Facilitation
- 100% Foreign Ownership Support
- Repatriation of Profits Guidance
📝 Drafting Legal Agreements
- Employment Contracts
- Client Service Agreements
🔐 Data Protection Compliance
- Data handling & privacy compliance advisory
- Ongoing regulatory compliance support
✅ 11 — Why Choose Chamber 92?
We do not just file forms — we build compliant, defensible, growth-ready businesses.
⚖️ Expertise in IT/BPO Sector Laws
Deep, practical knowledge of PSEB, PTA, FBR and SECP frameworks.
⚡ Fast & Transparent Processing
Clear timelines, honest updates and no hidden surprises.
🤝 Government Liaison
Direct coordination with authorities for quicker approvals.
💰 Affordable Legal Packages
Cost-effective solutions tailored to startups and enterprises.
🛡️ Post-Registration Compliance
Renewals, filings and ongoing advisory after you go live.
🏢 Complete IT Company Setup
Full legal setup for IT companies, software houses and BPO ventures.
👨⚖️ Your Consultant — Meet the Professional Behind Chamber 92
Qamar Maqsood
Qamar Maqsood leads Chamber 92 — a legal and regulatory consultancy offering complete legal services for the setup of IT companies and complete registration of call centers in Pakistan, with a full-solution approach. From SECP incorporation and PSEB certification to PTA/VoIP licensing, FBR tax registration and BOI foreign investment facilitation, every step is handled with legal precision. We also provide all compliance and legal advisory services to keep your call center protected, licensed and audit-ready — long after registration.
📞 12 — Contact Us
For consultation, registration, licensing and compliance support — reach out now. Give legal shelter to your call center.
Offices
Lahore · Islamabad · Karachi · Sahiwal · Rawalpindi · Faisalabad · Multan · Peshawar · Quetta
Head Office: Lahore – High Court Jurisdiction